Plusock Buckle Durable Compression Shoulder Brace – plusock

1. Does Plusock ship to my country?

Due to shipping restrictions, we are unable to deliver to the countries and regions listed in the table below. We're sorry and will keep working on this.

2. How much does shipping cost?

You can enjoy free standard shipping on orders over $79. Otherwise, our delivery cost and services are listed below, simply choose the service that best suits you.

3. How long will it take for my order to arrive?

Total delivery time = processing time + shipping time

(not including customs delays, weekends, holidays and any unforeseen circumstances) 

Processing Time: 2-5 business days

Standard Shipping Time: 7-22 business days

Express Shipping Time(Fedex / DHL): 6-8 business days

PS. For orders to South America and the Russian Federation, shipping may take more than 1 month due to transport and customs issues.

4. How can I track my order?

Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at https://www.17track.net/en. Please allow 1-2 business days for tracking information to be available.

5. What if the package doesn’t arrive?

If you don’t get your package 60 days after it was shipped, please contact us at contact@mail.plusock.com. We’ll either resent a new one to you or give you a full refund.

6. Order Confirmation

Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.

7. Processing

Once your order is confirmed, we will prepare your items for shipping. Items marked with "Ships in 24 hours" are in stock items that will be shipped on the next business day. Other items may take 2-5 business days for processing. While we work hard to ensure your order is prepared for shipping as quickly as possible, some items may have longer processing time due to low product availability. In such circumstances, you will be notified by email of the delay.

8. Shipping

You can enjoy free standard shipping for orders over $79 USD. 

9. Shipping Confirmation

Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email.

To track your package, simply click the link provided. Please note that sometimes it takes the shipping company 1-2 business days to update the status of the shipment and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment. 

10. Day of Delivery

On the day your package will be delivered, an SMS notification will be sent to you to let you know your delivery is on its way to you.

11. Will I have to pay taxes?

Each country has its own customs rules and policies. Please contact local customs for more information. If in rare cases, import duties or taxes are charged, the customer is responsible for paying them.

12. Missed Delivery

If you are not available to receive your shipment, you can contact your carrier to reschedule a delivery.

Please contact us in the following ways:

• Facebook: @Plusock
• Instagram: @plusock_official
• Email: contact@mail.plusock.com

Compression Socks

How to measure your size?

By accurately measuring your ankle circumference, calf circumference, and leg length, you can choose compression socks that fit comfortably.

Measuring the circumference of the ankle

Begin by measuring the circumference of the smallest part of the ankle, usually above the ankle bone. Use a soft tape measure and wrap it tightly around your ankle, but not too tightly. Make sure the tape measure is parallel to the ground for accurate measurements.

Measuring calf circumference

Measure the widest part of the calf. Place the tape measure around the calf muscle, making sure that the tape measure fits snugly around the calf muscle but doesn't feel constricting. Keep your leg relaxed while measuring and make sure the tape measure is level.

Length Measurement

Measure the length from the heel to the bottom of the knee. The right size ensures that the compression stocking provides proper coverage and support over the length of the leg.

Use a size chart to determine the right size

When purchasing compression socks, choose the right size based on your leg circumference and compare it to the size chart. Ensure that the compression stockings are as effective as they can be. This is because they determine the size that provides optimal compression without being too tight or too loose.

Please note: This size chart is just an example. Please select the correct size according to the size chart on product page.

Bras

How to measure your size?

A great-fitting bra is essential to ensure your clothes fit properly, are comfortable and look their best. Here's how to measure for your bra size:

1. Wrap the tape measure around your chest, just beneath the breasts. This is your BAND SIZE. Example: 38"
2. Wrap the tape measure around the fullest part of your breasts. This is your BUST SIZE. Example: 41"

How to Verify Your Bra Size？

1. Subtract the band size from the bust size. Example: 41"-38"=3"
2. Find the final number below to get your CUP SIZE. Example: 3" = C cup

1. Your BRA SIZE is your band size plus your cup size. Example: 38C

Return & Refund Policy

At Plusock, we want you to feel confident and comfortable with every purchase. If your item does not meet your expectations, including defective, damaged, incorrect, missing, or not as described, you may request a return or refund by contacting our customer service team.

Please contact us at contact@mail.plusock.com before returning any item. Do not send your return to the address shown on the package. The correct return address will be provided by our customer service team after your return request is approved.

Returns

Customers have 14 days from the date of receiving the item to change their mind and return eligible items without giving a reason. To start a return, please contact us at contact@mail.plusock.com with your order information and proof of purchase.

To help us process your request faster, please include photos of the item you received. If your return is related to a size issue, please also attach a photo of the product label or SKU on the transparent package bag.

Our customer service team usually processes return requests within 1–2 business days.

To be eligible for a return, your item must be:

1. Unused and unworn

2. Undamaged

3. Returned in its original packaging

4. Accompanied by your name, telephone number, address, and a copy of the invoice or receipt

Please note that returns sent without prior authorization may not be accepted.

Return Shipping Costs

For general returns or exchanges, the buyer is responsible for the return shipping cost.

However, if the return is caused by our error, such as receiving a defective, damaged, incorrect, or missing item, we will provide a solution after verification. Return labels may only be provided for defective or incorrect items within the policy period.

Return shipping costs may vary depending on the product weight, your location, and the shipping method you choose. We strongly recommend using a trackable shipping service and keeping the tracking number for your records. Plusock is not responsible for packages lost in transit if they are returned without tracking.

Original shipping fees, insurance charges, and other additional service fees are non-refundable.

Non-Returnable Items

For hygiene, safety, and product condition reasons, the following items cannot be returned or exchanged:

1. Clearance sale items
2. Lingerie, underwear, and panties
3. Post-surgery products
4. Personalized socks or customized products
5. Free items from special offers
6. Gift cards, if applicable

Sale or special offer items are final sale unless they arrive defective, damaged, incorrect, or missing.

Damaged, Defective, Incorrect, or Missing Items

If your item arrives damaged, defective, incorrect, or if an item is missing from your order, please contact us at contact@mail.plusock.com as soon as possible.

Please include:

1. Your order number
2. Photos of the item received
3. Photos of the packaging, if applicable
4. A brief description of the issue

Please note that if only the outer packaging is damaged but the product itself remains intact, the item may not be considered damaged.

Once we verify the issue, we will offer an appropriate solution, such as a replacement, refund, or other customer service support.

Exchanges

Exchanges may be available for eligible items within the return policy period.

For size-related issues, please contact us at contact@mail.plusock.com and provide a photo of the product label or SKU on the transparent package bag. This helps our customer service team confirm the item and process your request more quickly.

Please note that after an exchange has been completed, the exchanged item may not qualify for an additional refund unless it arrives defective, damaged, incorrect, or not as described.

Refunds

Once we receive and inspect your returned item, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed back to your original payment method. Refunds are usually issued within 7 business days after we receive and verify your returned item.

Depending on your payment provider, it may take additional time for the refund to appear in your account. Credit card and PayPal refunds usually take 7–15 business days to be posted.

Please note:

1. Refunds will be returned to the original payment method.
2. Original shipping fees, insurance charges, and additional service fees are non-refundable.
3. Return shipping costs are non-refundable unless the return is due to our error.

If you have not received your refund after the expected processing time, please first check your bank account again, then contact your credit card company or payment provider. If you still need help, contact us at contact@mail.plusock.com.

Order Cancellation

You may cancel your order before the item has been shipped.

1. Orders may be fully refunded within 24 hours after purchase if they have not been shipped.

2. Orders requested for cancellation more than 24 hours after purchase may only qualify for a partial refund if processing has already started.

3. Once an order has been shipped, it cannot be canceled. You may request a return after receiving the item if it meets our return conditions.

To request an order cancellation, please contact us at contact@mail.plusock.com as soon as possible.

Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact our customer service team:

Email: contact@mail.plusock.com

We appreciate the opportunity to serve you better. Our goal is to make sure you are satisfied with your shopping experience at Plusock.

If you have any problems, please contact us in the following ways

• Facebook: @Plusock
• Instagram: @plusock_official
• Email: contact@mail.plusock.com

Our shipping address for returns is: 
Company Name: Plusock

Please email contact@mail.plusock.com for a detailed address